Our automated helpdesk system is the key to keeping you in contact with Core Support technicians. Whenever you have a problem with your desktop computer, printer, server or network device, simply log onto our online ticket system and create a “trouble ticket.” Click on the screenshots below to view sample trouble tickets and the “create a new ticket” form.

Your completed trouble ticket is instantly emailed to a Core Support technician’s cell phone. Upon receipt a technician will immediately contact you by phone or email to schedule an appointment to service the problem. Once the Core Support technician has identified and resolved the problem the helpdesk system will forward to you an email notifying you of a change in status to the trouble ticket. The helpdesk system helps you keep track of the status of past and present trouble tickets as well as the number of hours that were needed to resolve the problem. Accounts to login onto the system may be given to all staff members or just IT staff. Click the screenshot below to see a sample completed ticket.

At your request, Core Support technicians can instantly generate reports that list the number of service hours used as well as statistics, in bar graph form, that reflect the problem areas in your IT infrastructure. The reports can be customized by date, user, technician, priority or category. Click the screenshots below to see a sample hours used report and statistics report.

There is also a self-help knowledgebase created to help you solve common IT problems. Click the screenshot below to see a sample page of the self-help knowledgebase.

The helpdesk system has an easy to use and intuitive interface. Our helpdesk system ensures we will provide the highest level of customer support to our clients.